Email hello@getdaily.io.
1. The Service
Daily provides product support and customer success software that may include an embedded assistant, approved knowledge, product-user and workspace context, customer-configured product events, support workflows, tasks, notes, reporting and connected tools. Features and pilot scope are defined in the applicable proposal or order form.
2. Eligibility and accounts
You must be legally able to enter into these Terms. If you use Daily for an organization, you represent that you can bind it. You must provide accurate account information, protect credentials and configure workspace permissions appropriately.
3. Pilots, orders and fees
Pilots are scoped through Contact Sales. Deliverables, integrations, usage, fees, timing, renewal terms and success criteria will be described in a written proposal, statement of work or order form. That document controls if it conflicts with these Terms.
4. Customer data and permissions
You retain ownership of data and content submitted or connected to the Service (“Customer Data”). You grant Daily a limited right to host, process, transmit and display Customer Data as needed to provide and secure the Service. You are responsible for having the rights, notices, consents and lawful bases required for Customer Data and communications.
5. Integrations and custom tools
Third-party integrations are subject to their providers’ terms, permissions and availability. You authorize Daily to process connected data and send approved instructions needed for the configured workflow. You are responsible for the endpoints, tools, credentials, rules and access you provide.
6. AI features and outputs
Daily may use AI to answer product questions, summarize context, suggest next steps or prepare authorized actions. AI output may be inaccurate, incomplete or unsuitable for a particular purpose. Customers are responsible for appropriate review, rules and escalation, especially for legal, financial, healthcare, employment or other high-impact matters.
7. Acceptable use
You may not use the Service to violate law or third-party rights; send spam or abusive communications; upload malware; bypass limits or access controls; probe systems without authorization; impersonate others; or use output for prohibited solely automated high-impact decisions.
8. Confidentiality and security
Each party will protect the other party’s non-public information with reasonable care and use it only for the relationship. Daily uses reasonable safeguards intended to protect the Service. Customers remain responsible for their devices, users, permissions, lawful backups and connected systems.
9. Intellectual property and feedback
Daily and its licensors own the Service, software, design, documentation and related intellectual property. Subject to the applicable order, Daily grants a limited, non-exclusive, non-transferable right to use the Service. Feedback may be used to improve Daily without restriction or obligation.
10. Suspension and termination
Either party may end use as provided in the applicable order. Daily may suspend access for a material Terms violation, non-payment, security risk or legal requirement. Where practical, we will provide notice and an opportunity to address the issue.
11. Disclaimers and liability
To the maximum extent permitted by law, the Service and AI outputs are provided “as is” and “as available.” Daily disclaims implied warranties and does not guarantee uninterrupted operation or accurate AI output. Daily will not be liable for indirect, incidental, special, consequential or punitive damages. Unless an order form states otherwise, Daily’s total liability will not exceed fees paid in the 12 months before the event or $100 USD, whichever is greater.
12. General and contact
These Terms, the Privacy Policy and applicable written orders form the agreement for the Service. We may update these Terms and will post the current version with a new effective date. Questions can be sent to hello@getdaily.io.