Email hello@getdaily.io.
1. Scope and roles
This policy applies to Daily websites, pilot programs, applications, web widgets and related services (the “Service”). Daily generally controls website, account and operational information. A customer organization generally controls the product-user data it connects to Daily, while Daily processes that information to provide the Service.
If your information belongs to a workspace managed by a Daily customer, contact that organization first. We will support its response where required.
2. Information we collect
Depending on the implementation, we may process account and workspace details; pilot and sales inquiries; support conversations; product-user and workspace identifiers; product events configured by the customer; support cases, tasks and notes; integration metadata; AI prompts and outputs; and technical, diagnostic and security logs.
We receive information from you, workspace administrators, authorized integrations and normal use of the Service.
3. How we use information
We use information to provide and secure the Service, understand support requests, generate permission-aware guidance, create or update authorized workflows, coordinate follow-up, measure service reliability, communicate with customers and comply with law.
4. AI features
Daily may send prompts and the minimum relevant, permission-checked context to AI service providers to generate an answer or requested action. AI output can be incomplete or inaccurate and should be reviewed when appropriate. Customers determine the rules, approved knowledge, tools and access available to their implementation.
5. Integrations and product events
When a customer connects its SaaS, help center, CRM, ticketing or other system, Daily processes the authorized data needed to provide the configured workflow. Product events are customer-configured signals, not invisible access to a customer application. Third-party platforms also process information under their own terms and privacy policies.
6. Sharing and service providers
We may share information with providers of hosting, databases, authentication, communications, AI processing, monitoring and integration infrastructure; with authorized workspace members; with connected platforms to carry out requested actions; with advisers or authorities where legally required; and with a successor in a corporate transaction subject to appropriate safeguards.
We do not sell personal information for money.
7. Retention and security
We retain information as needed to provide the Service, maintain security and audit records, meet legal obligations and resolve disputes. We use safeguards intended to protect information, including access controls, tenant separation, restricted credentials and encryption in transit. No system can guarantee absolute security.
8. International processing
Daily and its service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers.
9. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or portability, or to withdraw consent. Rights may depend on whether Daily acts for a customer organization. Contact hello@getdaily.io; we may verify your identity and authority.
10. Children and changes
Daily is a business service and is not directed to children. We may update this policy as the Service evolves and will post the current version with a revised effective date.
11. Contact
For privacy questions, requests or complaints, email hello@getdaily.io.